Using our Web-Store

Browsing

To browse the E-Store, simply click on the All Products button to view our entire online product catalog, or if you would like to browse a specific category, select the category from the PRODUCTS list at the left.

Searching

To search for a specific item, click on the Search button and type in the name of the item you are looking for at the prompt.  When looking for a replacement part specific to a certain manufacturer, type in the makers name along with the generic part name. ( i.e. Embury Fuel Cap, or Dietz King, etc..)

Cart Contents

To see the contents of your basket, click on the Cart  button located at the top of the E-Store pages.  You may adjust quantities and delete items from the Basket contents page prior to checking out.

Shipping Charges

To view the various shipping options and costs, after selecting the items you wish to order, click on the Checkout button located at the top of the E-Store pages.  Fill in your information and proceed to the next page so that the online system can calculate the shipping cost to your address.   You must provide a valid e-mail address and phone number to avoid a delay in processing your order. 

Completing the Transaction

To complete the transaction, select an appropriate shipping method.  You must then select the payment method, (Amazon, Paypal, Check/Money Order, Visa, M/C, Discover, or American Express) and proceed to the next (Secure) page to input your payment information.  If you prefer to telephone your credit card information, select the "Check" option, and use "999999" as the check number to indicate your intention to pay by credit card.  Your order will be confirmed via e-mail, so be sure that your e-mail address is correct.  Most orders for stock items are shipped within 24 to 72 hours.  Custom or special order items, including but not limited to electric lanterns, street lamps, street lamp tanks, etc., can take 2 weeks to 4 weeks or longer to ship.

Tracking Numbers

Tracking numbers are sent automatically for orders directly from the shipping company that you choose.  If you have not received a tracking number within 2 business days of placing your order, check your e-mail's "Spam" folder.  We must have your correct e-mail address, or you will not receive a tracking number.  Shipments via U.S. Postal Service may be tracked at:  USPS Tracking. Shipments via FedEx may be tracked at:  FedEx Tracking   Shipments via UPS may be tracked at:  UPS Tracking